Frequently Asked Questions
Do I need to register to place an order?
No… but if you do, you’ll be able to receive reward points, express check-out, track your favorites, view order progress, and more!
What is the estimated delivery time?
Tennessee Cutlery guarantees ship-out the same day payment clears (until 4PM EST), unless there is a problem... we will then contact you. And, although we cannot guarantee the shipping carrier’s performance, most Standard Delivery items do arrive within 2-6 days. International can be expected in 6-18 days. If you need your item quicker, then we also offer 2-Day Delivery and Next-Day Delivery shipping options. Additional charges do apply.
How can I pay for my order?
We offer several different payment methods (Credit Card, PayPal, ShopPay, Sezzle, G-Pay, Money Order, and more) however some products cannot be purchased with certain payment methods. (For example, PayPal does not permit automatic knives to be purchased using their service.) These methods will not be available at Checkout.
Can I get a refund if the price has changed since I ordered it?
Yes, your refund will be based on the price you paid, not the current price.
Do you refund delivery charges if I return something?
Standard delivery charges are free, however if you pay for an upgraded service, once that service is rendered (package shipped) we can no longer refund it.
What documents will be provided with the order?
None… All documentation will be provided via email or text (SMS/MMS). If you prefer printed documentation, please contact us.
Can I return the order to the courier if anything does not suit me?
Yes… Please refer to our Return Policy here: https://tennesseecutlery.com/policies/refund-policy
What should I do if my order hasn't been delivered yet?
Although we cannot guarantee the shipping carrier’s performance, most Standard Delivery items do arrive within 2-6 days. If delivery takes longer than this, please contact us using the Contact Us form below. International Delivery can be expected in 6-18 days.
What is your Returns Policy?
You can see our Return Policy here: https://tennesseecutlery.com/policies/refund-policy
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